What personal information do we collect when you visit or make purchase from www.yobalty.com?
- We collect the necessary information from you when you place an order on the site. Name, email address, phone number, IP and payment method.
- In order to guide you through our website, we use “cookies” to gather information about our visitors and direct them to where they want to go.
- We use your email addresses to send your recipes, updates and sales!
- We send you sms’s about new products and flash sales that we are having too!
Cookies
1) Cookies and similar technologies
A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single-pixel gifs. Such technologies can be used to track users’ actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website for the following purposes:
to keep track of the items stored in your shopping cart; to obtain information about your preferences, online movements and use of the internet; to target out marketing and advertising campaigns
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Amazon Payment account), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
1.How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
2) Information collected
The information we obtain from our use of cookies will not usually contain your personal data. While we may obtain information about your computer or any other electronic device which you use to access our website, such as your IP address, your browser and/or other internet log information, this information will not usually identify you personally.
3) Consent for cookies
In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested, or essential to the inherent functionality of the website (e.g to enable you to store items in a shopping basket and/or to use our check-out process).
There is a notice on our home page which describes how we use cookies and which also provides a link to our website privacy policy. If you use this website after this notification has been displayed to you, we will assume that you consent to our use of cookies for the purposes described in this website cookie policy and our website privacy policy.
4) How to turn off cookies
You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
Text/Email Marketing & Notifications
By subscribing to text and email notifications, you are providing Yobalty your electronic signature expressly consenting to be contacted by telephone or email (including by automated dialing systems, prerecorded messages, SMS and MMS) at the number provided or email, even if the number or email you provide is on a corporate, state, or national Do Not Call list. You understand that your consent is not required to make a purchase. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply.
Resale Policy
In an effort to protect our brand and our customers, we do not authorize or support the reselling of our products anywhere, including but not limited to on websites like eBay, Amazon or any other marketplace, unless the products are purchased by a Yobalty-approved authorized reseller. We are committed to providing our customers with the highest quality products, and to protect our customers we strictly enforce this policy to prevent counterfeit, altered, or expired products from being sold by unauthorized resellers. By purchasing our products from Yobalty.com or through an authorized yobalty reseller, you are agreeing to our terms and conditions, including this policy. We will actively take legal action against violators.
Shipping & Delivery
We are proud to offer FREE U.S Shipping on orders $15.00+!
**Notice: Due to the ongoing impacts of COVID-19 and an increase in our orders, it may take a bit longer than usual for your order to be delivered. We are working tirelessly to fulfill orders as quickly as possible while following all necessary precautions to keep our warehouse team healthy and safe. Once your package has shipped you will receive an email with your tracking number, please follow your tracking information for the most recent updates on your package!
After we have received and processed your payment in full, your package will be shipped out within 1 business day. Although we take extra precaution to ensure your package is delivered safely and with no damage to it, we cannot guarantee that it will arrive in perfect condition due to the Postal Service conditions. Once the package has been updated as delivered by the shipping carrier, risk of damages to, or loss of the item passes to the recipient.
Please expect your package within 3-7 business days when choosing Standard Shipping.
Please contact our Customer Service team if you have not received your package within 7 business days of receiving your tracking number.
Yobalty ensures the delivery of the product to the address submitted at the time of purchase. Should the customer fail to give the correct address to Yobalty , subsidiaries or delivery services shall be in no way liable or required to issue a resend or refund. Yobalty Blends does not take responsibility for stolen packages once they have been labeled “Delivered” by the post office carrier. If your package has been stolen please seek information from our Customer Service Team.
**Notice: During Holidays our shipping times can vary due to influx of orders, please be patient as we carefully hand pack each one of your orders with love!
Packages shipped with USPS have been seen a noticeable slowdown in delivery as they are still catching up from the holiday. This includes orders sent with Free Standard Shipping.
Priority 2 Day Shipping: Yobalty has added a feature for our customers to be able to receive their orders faster by purchasing priority shipping through our checkout process! USPS provides us with a 2nd day delivery service to our customers! We ship out the order within 1 business day and then the post office takes it to where it needs to go! USPS has different zones of delivery which are not in Yobalty’s control, therefore a Priority mail package may take up to 3 business days to arrive. The 2nd Day priority service is the USPS’s estimation of how long it will usually take to arrive.
Orders that are placed on Friday will ship out Monday.
International Orders: Customs Regulations Weather Conditions and other factors may effect shipments that are going to international addresses. These are governed by UPS & USPS and not by Yobalty Blends. Due to the constant change in Customs Fees for every individual country, we can not guarantee that your country will or will not have customs fees added onto your order. If customs fees are due at the time of pick up, the customer is responsible for these charges. Custom fees are calculated off the full price of the products, not including any discounts.
Packages can take between 3-5 business days to arrive at the international carrier. It may then take an additional 10-15 business days to be delivered, depending on your country. If you have not received your package after 20 business days of receiving your tracking number please contact our Customer Service team.
Hawaii, Alaska, Puerto Rico: International shipping times apply to the following locations: Alaska, Hawaii and Puerto Rico. Due to distance and shipping methods employed to get your package to you, please allow up to 10-15 business days. This is an average estimate from UPS and can take less or more time, depending on the season, weather and shipping conditions.
APO/FPO Addresses: Although APO/FPO addresses are considered in the United States, shipping may be delayed due to the remote locations. 3-15 shipping days may apply for these addresses, but are usually delivered faster!
If you have any questions or issues with your package, please contact our Customer Service team before contacting your bank or financial institution. Our lifestyle specialists are available M-F 9 am – 5 pm EST.
Please keep in mind your subscription will appear as “Citypack LLC” on your bank statement.
All prices are in USD. If you are outside of the US your bank will convert the charge to your local currency after purchasing.
Cancellation Policy
If you wish to cancel your order, you must submit a cancellation notice immediately. Cancellation orders will be accepted as long as it hasn’t been fulfilled. Our Yobalty Shipping Team work incredibly fast to make sure that you get your tea as soon as possible!
All cancellation notices should be sent to our Customer Service team with the subject Order Cancellation. Our office hours are M-F 9 am – 5 pm EST.
Preorder Policy
These Pre-Order Terms and Conditions (“Terms”) govern the placing of pre-orders (“Pre-order”) with Citypack LLC. Please read these Terms carefully before submitting your Pre-Order of any Yobalty Products.
By submitting your Pre-Order, you agree to be legally bound by these terms.
1. Pre-Order Reservation
When placing a Pre-order for Yobalty products, you will be required to provide certain information, such as your address and other billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. Yobalty shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information.
2. Price & Payment
You will be charged the full Price of the Products at the time of placing the Pre-Order. Methods of payment accepted are: (1) Credit Card Payment, (2) PayPal (3) Amazon Payment. The purchase price does not include import duties, taxes, transfer fees, and other governmental charges, which are Buyer’s responsibility.
3. Priority
Yobalty will ship Products according to the order in which the Pre-order is received. This position does not imply receiving a particular number associated with your Products. If you cancel or forfeit your order in accordance with the Terms, your position will be taken by the next person on the Product Order list.
4. Delivery Schedule
Although we will make efforts to begin delivering Products as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery is only an estimate, is subject to change, and Yobalty does not represent or warrant that it will be able to ship the Product by the estimated date. As a result, in the event that a delay arises and the estimated shipment is not met, Yobalty is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. We will provide you updates with respect to such delivery schedule. If for any reason you decide that you do not wish to continue to wait for your Product, you may cancel your Order as provided for in Section 5 below.
5. Cancellation
Buyer or Seller may cancel this Order by terminating the Pre-order at any time for any or no reason prior to our notice to you that your Product is ready for delivery. If you do so prior to our notice of delivery, you will obtain a refund of the purchase Price. If Yobalty cancels your reservation you will receive a full refund of the Purchase Price.
6. Limitation of Liability
Under no circumstances will Yobalty be held liable for any incidental, special or consequential damages arising out or related to this agreement. In the event that Yobalty is held liable for any damages arising out or related to these Terms, your sole and exclusive remedy will be the full refund of your purchase price without interest.
7. Customer Information
We will use any information that we may collect about you only in accordance with our General Terms and Conditions to which you may refer the Article 10 – Confidentiality (click here)
8. Change to the “Terms”
Yobalty reserves the right to change any of the terms for any or no reason. We will provide notice of any changes and, if you are unhappy with such changes, your sole and exclusive remedy will be to cancel your Order as described in Section 5 above.
Return Policy
This Return Policy is applicable to the original purchaser of a Yobalty product only. If you are not fully satisfied or the product is delivered in a damaged condition, Yobalty may accept returns or exchanges of the product purchased directly from Yobalty through www.yobalty.com only when all of the following conditions are satisfied:
- The product must be received by Yobalty within 30 days of purchase; no returns will be accepted after this time period;
- The original purchaser must provide the receipt or invoice as received when the order was placed directly from Yobalty; and,
- The product must be unopened and unused.
- In addition, if the product is damaged or an item is missing, a picture of the product at the time of delivery must be provided.
- Yobalty does not promise or guarantee any specific result or effect from using our teas or gummies. Yobalty shall be obligated to ensure the product is safe and meets the satisfactory conditions up until the point of delivery. Dissatisfaction with the results of the product will not be grounds for a refund.
Holiday shipping times!
During National Holidays and end of the year promotions we get a higher rate of orders. Please be patient with us as we carefully hand pack your orders with love! Shipping times may vary.
Coupon Code Regulations and Restrictions
Only one coupon may be used per purchase and cannot be combined with any other deal. Sales, Flash Sales and Coupons that have expired can not be applied after the expiration date. Any refunds will be refunded with the amount purchased at the time of purchase. If a coupon was used at the time of purchase and the order is refunded, the amount will reflect the purchase including the coupon used.
Coupons cannot be applied retroactively to orders. Once an order has been placed, whether using a coupon or not, no coupon can be applied to that order. Coupons cannot be switched out or replaced retroactively on orders already placed.
If returning items for a refund that were purchased using a coupon code, the price of the order at the time of purchase is what will be refunded, provided they meet our Terms & Conditions on Returns*.
Products that are received for free through a coupon such as, but not limited to: “Free” or “Bogo” require that the entire order be returned in order to be refunded. In the case that the free item was returned alone, no refund will be granted, even if the free item is unopened or unused. Yobalty assumes a reversal of the coupon if only the free item was returned. No partial refund will be granted as there is no value to the free item to be refunded to the customer.
Yobalty Subscription Program Policy
Recurring Subscription
When starting a Yobalty Subscription, you agree to be billed in a recurring fashion on a per-order basis until your subscription is a) cancelled or b) paused.
Pausing Subscriptions
You can pause your subscription or skip your next order. If pausing, the subscription will remain paused until the requested resume date or if a resume date is not specified, the subscription will remain paused indefinitely.
You can pause or skip your subscription by logging into your Yobalty Achttps://yobalty.com/registration/count and managing your preferences.
Canceling Subscriptions
You may cancel or pause your subscription at any time. We do require any changes or cancellations made at least three days prior to your next order date. Please be aware, if you wish to cancel an order less than three days prior to your ship date, Yobalty is unable to cancel or issue a refund.
We do send a courtesy email reminding customers of their ship dates five days prior to the scheduled ship date, which we feel is an ample amount of time to update their subscription. That being said, this is sent as a courtesy and it is ultimately the customer’s responsibility to track their own subscription.
You can cancel your subscription by logging into your Yobalty Account and managing your preferences.
Subscription Returns & Refunds
We ask that you manage your subscription and skip any orders that you do not want shipped to you. You can change your subscription settings 3 days in advance of your next shipment if you wish to pause, skip or delay your next order.
If the subscription preferences are not changed- you will receive your Yobalty products on time, automatically shipped to your doorstep!
We are not accepting returns / refunds for subscription orders currently
Question & Subscription FAQ
Can I change the frequency of my shipments after I placed my initial order?
Yes, you totally can! You can adjust the order frequency of your shipments from the ‘Your Subscription’ tab within your account. There’s also a calendar option where you can choose to schedule your shipment for any date in the next 90 days
Can I pause my subscription if I’m out of town or just need a break?
Yup- just skip your next shipment or shipments! From the ‘Your Subscription’ tab within your account, on the left-hand side of the page you can click the ‘Skip Shipment’ button. Your Yobalty Subscription products will always remain 20% off!
Can the products within my subscription vary or do I need to keep it the same with every order?
Yes, you can definitely vary your products to your liking! Add new products to your subscription at any time! From the ‘Your Subscription’ tab within your account, you can adjust the products and quantity and frequency of deliveries at any time.
Am I able to cancel just one order if I’m out of town or if I have extra product from my last order?
Totally, you can use the ‘Skip Shipment’ option whenever needed from the ‘Your Subscription’ tab within your account!
Can I join the Membership if I live outside of the US?
Unfortunately, right now we only have our membership program available to addresses located in the USA.
Can I add a newly released product to my subscription?
Yes, yes, yes! All new product launches are revealed to our Communitea Members first before launching to the rest of our customers. Join our Exclusive Communitea FB Group to get more sneak peeks here.
Can I have multiple products on one subscription account?
ABSOLUTELY! You can have as many yobalty products as you’d like on one subscription.
Can I cancel my subscription at any time?
Yes. You may cancel or pause your subscription at any time. We do require any changes or cancellations made at least three days prior to your next order date. Please note, and this is important, if you wish to cancel an order less than three days prior to your ship date, Yobalty is unable to cancel or issue a refund.
We do send a courtesy email reminding customers of their ship dates five days prior to the scheduled ship date, which we feel is an ample amount of time to update their subscription. That being said, this is sent as a courtesy and it is ultimately the customer’s responsibility to track their own subscription.
One of the products on my subscription is out of stock. Will my entire order be held?
Yes, unfortunately when one item on a subscription order is out of stock, the entire order will be held until all products on the order are back in stock. If you’d like to receive the remainder of your order, you can delete that item from your subscription and reset the order date to the next business day. If you need help with this, please feel free to contact us!
Are there any hidden / extra fees?
Never! There are no hidden fees, ever. :). All orders within the contiguous U.S. qualify for free shipping over $35 with our subscription membership. State tax is added, per state, if applicable.
How do I “swap” one product for another?
Once signed into your account, select “Manage Subscription”. Now that you are viewing your subscription, select “Manage” and “Swap Product”. Click the button depicting swap arrows, located under “Manage”. Choose the product that you wish to swap and click, “Yes, swap product”.